Questions fréquentes concernant la Covid-19
Ensuring the health and wellbeing of our employees and guests is our most important priority.
Are there any changes to check-in or checkout?
Our check-in/checkout time remains the same however we will try our best to accommodate early check-in requests to reduce wait times and accommodate travel schedules. We also offer our guests the opportunity to check-in/out and pre-pay online to avoid unnecessary wait times at the hotel.
Do I need to wear a mask?
Appropriate PPE is worn by all employees and in adherence with any government or local regulations and guidance. Guests are not required to wear a mask; however, we provide each guest with an amenity bag at check-in which contains hand sanitiser and alcohol wipes for personal use. Face masks are available on request. Contactless hand sanitiser dispensers are placed at key guest and employee entrances and contact areas throughout the hotel, and we conduct temperature checks for all staff on arrival at the hotel.
Are there any changes to my room?
- All bed linen and towelling is changed daily and continues to be washed at a high temperature in accordance with latest guidelines
- Extra pillows and blankets stored in guest room wardrobes have been removed, but are available on request
- Daily Turndown service is available on request
- We are not operating a minibar service, however, all items are available through room service, including soft drinks, wine and spirits, snacks, and treats
- Tea and coffee making facilities have been removed from the room, but can be provided on request
- Complimentary tea and coffee are available through room service, with our compliments
- Bottled water will continue to be provided in the room for your compliments
- Newspapers and magazines are available through an online service for guests to access through their own devices, on a complimentary basis
What additional cleaning protocols have been introduced?
Industry leading cleaning and sanitising protocols are used to clean guest facilities, with particular attention paid to high-touch items including television remote controls, toilet seats and handles, door and furniture handles, taps, nightstands, telephones, in-room control panels, light switches, temperature control panels, alarm clocks, luggage racks, and flooring.
Is there still a buffet breakfast?
Buffet breakfasts are no longer served in the restaurant, instead we continue to offer a delicious a la carte breakfast service which can be enjoyed in the breakfast room or in the guest room through room service. Tables in restaurants and bars have been arranged to ensure appropriate distancing, and menus are single-use.
Are the restaurants and bars open?
Yes the restaurants and bars are open and appropriate changes to seating have been made to accommodate physical distancing. Buffet and table-side service are not available, but a delicious a la carte offering, including seasonal specials and signature dishes, is served as normal. Private dining spaces are also available on request.
How and where can guests be tested for Covid-19?
Guest can be tested at numerous different health facilities such as MD Now clinics, hospitals and private doctors’ offices close to The Chesterfield Palm Beach.
Where is the nearest doctor and pharmacy?
Our hotel has a service called AM-PM Doc which is a 24 Hour Emergency Medical Service that will send a Doctor out to the hotel 24 hours a day. The closest pharmacy to The Chesterfield is called Lewis Pharmacy, located 0.6 miles away at 235 S County Rd, Palm Beach FL, 33480.
Who should I contact if I have Covid symptoms while staying at the hotel?
Please contact Natalie Le Clerc, General Manager.
Where can I quarantine if required?
If required, guests may quarantine in their bedroom. Room service will be available and delivered to the guest's bedroom door. We will endeavour to ensure that our guests are made as comfortable as possible and afforded every courtesy whilst minimising the risk of any direct contact with our team members or other guests who may not be in quarantine.
